Refund policy
It is important to us at Nick Dale Artist that we provide a high standard of customer service. Please feel free to contact us with any returns related questions at nickdaleartist@yahoo.com or you can use our contact form at https://www.nickdaleartist.com/pages/contact
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exchanges or returning non-damaged and non-defective items.
The fastest way to ensure you get what you want is to return the item you have received (following the instructions below), and once the return is accepted, make a separate purchase for the new item. Please note that return shipping costs are the responsibility of the customer for exchanging or returning non-damaged and non-defective items. The exception to this is where we have simply sent you the wrong item – in this case Nick Dale Artist will pay the return shipping cost. Please note that we do not charge a restocking fee.
Damaged, defective or wrong item issues
Please inspect your order upon receipt and contact us immediately following the instructions below if the item received is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How to start a return
- To start the return process please ensure you are logged into the Nick Dale Artist store. If not already logged in then please follow these login instructions:
- Click on the login icon in the top right-hand corner of the website.
- Type in the email address you used to place the order.
- You will then be emailed a verification code. Type this in where prompted to and you will now be logged in.
- You will now be able to see a list of your orders. Choose the order in question and click ‘Request Return’.
- Choose the reason for the return from the drop-down list and complete the optional notes section if necessary to provide further information.
- Click ‘Request Return’. This will send an email to inform us of the return request.
- We will now work with you to resolve the issue. Please note that this may include us requesting further information and possibly photographic or video evidence of the problem to aid our understanding.
- Special orders, commissions or personalized items cannot be returned unless damaged, defective or specifically not as instructed.
- Unfortunately, we cannot accept returns on sale items or gift cards.
- Please do not return an item until you have received an email from us confirming that your return request has been accepted. This return request accepted email will provide return instructions and will provide you with the return address if necessary.
- Items sent back to us without first receiving a return accepted email will not be accepted.
- We will pay the return postage for any faulty orders you receive which you subsequently return to us (following the instructions above). In some circumstances it may not be necessary to return the faulty item. So do please contact us before sending any faulty item back as we cannot pay the return postage for items that we have not requested to be returned.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nickdaleartist@yahoo.com